.png)
Gio Experience Return Policy - Satisfaction Guarantee
At Gio Experience, we strive to provide high-quality products and exceptional services. If you are not completely satisfied with your purchase, we offer the following Return Policy to ensure your peace of mind. Please read the terms below carefully.
**1. Returns and Exchanges:**
1.1 We accept returns and exchanges for products purchased on our website within 10 days of receiving your order.
1.2 Returned items must be in their original condition, unused and packaging intact. We reserve the right to refuse returns that do not meet these conditions.
**2. Return Process:**
2.1 To initiate a return, please contact our customer service team providing your order number and details of the item you wish to return.
2.2 We will provide you with instructions on how to package and ship the item back to us safely.
2.3 It is the customer's responsibility to ensure that the item reaches us in suitable condition.
**3. Shipping and Return Costs:**
3.1 Original shipping costs are not refundable, unless the product has manufacturing defects or there has been an error on the part of Gio Experience.
3.2 Shipping costs associated with the return or exchange of a product are the responsibility of the customer, unless the conditions mentioned in point 3.1 are met.
**4. Refunds and Exchanges:**
4.1 Once we receive and verify the returned item, we will process your refund using the same payment method used in the original purchase. If the purchase was made through a cash deposit, the options will be given:
1.- Transfer it to a bank account.
2.- Gift card, valid only in Gio Experience.
4.2 If you are requesting an exchange for an item of the same value, we will make the exchange once we have received and processed the returned item.
**5. Exceptions:**
5.1 Personalized or made-to-measure products may be subject to additional restrictions in the returns policy. This information will be provided in the product description.
5.2 Returns or exchanges will not be accepted on products that have been damaged due to incorrect use, negligence or normal wear and tear.
**6. Contact:**
If you have any questions or need assistance with the returns process, please do not hesitate to contact our customer service team. We are here to help you and make sure your shopping experience at Gio Experience is satisfactory.
We appreciate your trust in us and hope you enjoy your shopping experience with us.